Your Rights

Everyone deserves to drive or ride in a safely repaired vehicle; one that will perform properly in the event of a subsequent collision. But don’t leave safety to chance. Ask questions about the parts that will be used, and how your car will be repaired. Ask about the technicians’ training and if the shop is “certified” or “recognized” within the collision repair community. Ask if the shop follows the car maker’s recommended repair procedures and protocols. You have rights, but rights must be exercised. Get involved in the repair of your vehicle.