If another vehicle was involved, exchange as many details as possible. If your car cannot be driven, call the police on 000 to report the accident – they can also arrange a tow truck. If your car is still drivable, phone us on 8294 2952 to book a date and time for a quote so we can dedicate a time just for you. We can also help you with lodging your claim and getting the repair process under way.

Most insurance companies offer freedom of choice, however there are some companies who will want to direct you to a cheap repairer. Remember you own the car; it should be your choice.

No. It is your right to choose your own repairer. We would recommend using a reputable long-standing repairer who is a guaranteed to repair your car’s safety to manufacturers standards.

6 things you should look for in a reputable repairer are:

• Access to state of the art technology, equipment and facilities
• Up-to-date and ongoing industry training
• Do they use Genuine OEM parts?
• Recommended by leading insurers and car dealerships
• Complies to manufacturer accreditation standards
• Environmentally friendly. Look for a Greenstamp Level 3 Accreditation
• Knowledgeable, experienced and helpful staff

You are much better off putting the claim through your own insurance company to avoid all of the delays associated with a third party insurance claim. If you have all of the details of the third party involved, there is no reason why an excess should apply. Talk to us about your entitlement to a free hire car.