Eblen Collision Repairs can organise to have a windscreen replacement on our premises from either genuine car manufactures product or after market windscreen replacement suppliers. Windscreen repair often involves the “curing of sealants” so you should allow for one day idle where the windscreen sealant cures.
Windscreen replacement suppliers can have product to our factory within hours, however if you require a quarter glass or rear or side glass replaced allow an extra day for delivery as these parts come “genuine” from the manufacturer.
What To Do After Being In An Accident
If the car accident is minor, move vehicles out of traffic to a safe place.
Turn off your vehicle, and turn on the hazard lights.
If your vehicle is damaged to the point of needing to be towed, a tow truck will be dispatched by the Government Registered Towing Roster (can be contacted on 08 8231 5555) you just need to ask for your vehicle to be towed to our workshop… IT IS YOUR RIGHT TO HAVE YOUR VEHICLE TOWED TO A REPAIRER OF YOUR CHOICE.
Check for injuries; call an ambulance when in doubt.
Call the police, even if the accident is minor. A police report can be invaluable to the claim process and help establish who's at fault.
Gather information from others involved in the accident.
Drivers and passengers: names and contact information
Vehicle descriptions (make, model, year)
Driver's license numbers
License plate numbers
Insurance companies and policy numbers
Eyewitnesses: names and contact information
Accident scene location and/or address
Take photos of involved vehicles if it is safe to do so.
"You are doing the perfect job. So I don’t think you need to improve my needs. I think you looked after me very well. You all worked well in a team. I liked the idea that reception knew what was on, at all times, between others and who they were dealing with."
"Your service is simply professional no need to make any changes or improvements well done and keep up the good work. In future I shall let all my family and friends know of your outstanfing works. Thank you"
"Not nessessary as excellent service provided through whole process
Contact for regular updates on progress was courteous, friendly with good advice at all times – so excellent service from the lady who provided her service. This was followed up whit picking up the car the young guy at the reception was courteous, friendly and kept me informed. THANKS"
"The Eblen staf were exemplairy from the first contact until picking up my repaired car. Te service, friendlieness and great work cannot be faulted. Thanks for making this such an easy and stress free expirence. All staff were professional but welcoming and friendly macking all experiences exceptional. It’s been a long time since I’ve dealt with a company like Eblen’s – a team of superstars!"
"The entire staff was very courteous and most helpful. Providing the paint work maintains it’s good appearance I am very satisfied with your repair work. Would certainly recommend Eblens for any collision repairs."
"Excellent customer service was received from Carmen. He was very friendly + helpful and organised for a driver to take me home + pick me up when I needed to collect my car, very much appreciated, great coffee too!"
"All the staff are FANTASTIC!!! I have recommended you man times and will continue to do so"
"Friendly, Empathetic Staff (Reception & Assessor), Gentle with traumatised/shocked clientele – Necessary in this line of work. Felt safe and secure that everything would be well taken care of. Thanks."
"All staff from first contact about my small repair matter and willingness to get it done on the day, to the two gentlemen who (1). Drove me home and (2). Collected me following completion of the repair, to reception/first action."
"Your staff were all professional & helpful & friendly. I had a great cup of coffee and I felt reassured that I was placing my car with trustworthy people. Thankyou to the girls who stayed at work on Thursday pm to allow me to pick up my car. I was a bit late."
"Nothing I could suggest to you could improve your service to meet my needs. A Great Job, very effective & professional approach to work. Being involved in an accident can be stressful, however, Eblen's process assists in reducing stress when arranging repairs."